General Terms & Conditions
Balance Studio will make every possible effort to deliver classes and services on time as advertised.However there may be times when a scheduled class is unable to be delivered.
Please ensure that you arrive before the scheduled class time.
Balance Studio is not liable to refund, transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason, or if you are unable to attend a class because it is full.
We provide pidgeon-holes for valuables but please note that we are not responsible for the safekeeping of your belongings while they are at the studio.
All purchases are final and Balance Studio does not offer refunds on services or products for change of mind, injury, illness, change of address or any other reason.
All passes and memberships are non-transferable and may not be shared.
Students on the Trial/Intro Offer or on an Unlimited Membership that book in and either do not cancel 2 hours prior to class or do not show up will be charged a $15 fee and students on a 10 or 20 Class Pass Membership will have a class deducted. Payment will be automatically processed via our online system. If payment is unable to be processed, further bookings will not be able to be made. By booking online you are agreeing to our policy. We are unable to make any exceptions to this in the efforts of being fair and consistent to all.
Any Trial/Intro Offer made by Balance Studio may only be purchased by new members who have not yet attended the studio from 1st October 2019.
Trial/Intro Offers will be valid for specified terms, usually expressed in days. The term of the Trial/Intro Offer will commence on the date of your first visit.
Strictly no refunds, transfers, suspensions or extensions are offered on unused portions of the Trial/Intro Offer due to illness, injury, change of address or any other reason.
10 Class Pass / 20 Class Pass
All 10/20 Class Passes expire in 12 months from date of purchase.
No refunds, transfers or extensions are offered on unused portions of the 10/20 Class Pass due to illness, injury, change of address or any other reason.
1 Month / 3 Month Unlimited Membership
The 1 Month/3 Month Membership is valid for 1 Month/3 Months and expires 1 month/3 months after the first class that you attend after the purchase of your pass. Passes must be activated within 6 months of purchase date.
This membership allows you unlimited regularly scheduled class, but excludes workshops or other special events.
No refunds, transfers, suspensions or extensions are offered on unused portions of the 1 Month/3 Month Membership due to illness, injury, change of address or any other reason.
6 Month / 12 Month Unlimited Membership
This membership allows you unlimited regularly scheduled classes, but excludes workshops or other special events.
Memberships can be suspended for minimum 1 week and maximum 6 weeks via email (email@example.com) at any time.Memberships can be suspended for a maximum 6 weeks per year. Please allow 48 hours to process membership suspensions.
No refunds or transfers, are offered on unused portions of the 6 Month/12 Month Unlimited Membership due to illness, injury, change of address or any other reason otherwise agreed by Balance Studio.